FAQ

When it comes to deciding how many first aiders you need, it is important to conduct a first aid needs assessment and consider a number of factors. In doing so, you will consider the resources, equipment and facilities needs. As part of deciding how many first aiders you need, you will consider such areas as the size and layout of your workplace, the number of employees, the location of the workplace relative to accessing local emergency services, existing health conditions, non-employees, demographic details, including whether there are children and infants present, work arrangements, such as those remote, lone working and travelling workers.

Additional to this, it is important you ensure there is sufficient coverage, in the event of absence, sickness and annual leave. As this is unique to your work environment, it is advised that you give our competent Health and Safety Consultants a call. We will support you through this process and guide you through the course of conducting your first aid needs assessment.

If you would like training on conducting a first aid needs assessment, this is covered in our Appointed Person training.

In 2024, the HSE published an amendment to their First Aid at Work: Guidance on Regulations Series L74, placing emphasis on the need for employers to consider mental health as part of their first aid needs. As part of this, it is important to ensure that you assess the risks relating to mental health and include this as part of your needs assessment. For further guidance on this please give us a call.

Whilst there is no requirement to document your first aid needs assessment, we advise that you do. A documented first aid needs assessment will help you to justify your decision-making process. Further to this, it will help you in reviewing your provision, monitor when changes occur, an incident occurs, or annually as good practice. If you would like a template to conduct your assessment please contact us directly, and we can support you with this.

We request that all individual attendees give no fewer than 14 days’ notice (in writing), to cancel their place on a training course. Cancellation requests within 14 days of the course delivery date will be non-refundable. We request that all business group bookings, where training is delivered at the business’s address, provides us with 28 days notice (in writing) to cancel.

We endeavour to support individuals and businesses, and where possible we will try to be as flexible as possible. Please see our Terms and Conditions. Attendees may transfer on to an alternative course, on a different date, where possible, and with sufficient notice. Please see our Terms and Conditions for course transfer requirements.

As part of our training, there is a requirement for course attendees to adhere to a set number of contact hours with the trainer. As such, people will need to attend the full course to successfully complete the course. People may be turned away if they are late and the course delivery is subsequently impacted. This will be at the trainer’s discretion. Late attendees may be required to rebook another course, with the full course fee payable. In the event you are going to be late, please contact the course trainer to discuss this ahead of the course start time.

The training provider will provide the learning materials, and the training course content needed to facilitate successful completion of the course.

For online training, you will need a reliable internet connection and a device capable of running video conferencing software. It’s also important to ensure you can access shared documents and emails during the course. Learners are encouraged to bring their preferred note-taking tools, whether that’s a pen and paper or a digital device. If you rely on prescription glasses or other visual aids, make sure these are available to help you stay comfortable and engaged throughout the session.

For classroom-based training, the trainer will provide all necessary stationery, such as pens and paper. Refreshments, including tea, coffee, water, and juice, will also be provided. However, unless confirmed via email beforehand, lunch will not be included. You should bring your own lunch and ensure it meets your dietary needs.

All attendees must present photographic ID, such as a passport or driving licence, to confirm their identity. If you don’t have a suitable form of photo ID, let us know in advance so we can arrange alternative verification. For group training at a business address, the trainer may accept confirmation of your identity from your employer, subject to prior agreement.

It is advised that attendees wear casual clothing, and clothing they feel comfortable in for the full duration of the course. For first aid training, we advise trousers or jeans etc. Due to the practical nature of some of the courses, we would like to ensure people feel as comfortable and as confident as possible, to enable them to focus on the learning experience.

Certificates will be issued on successful completion of the training, following the assessment marking process. Certificates for successful candidates will be issued electronically no later than 5 working days, following the final date of the training. Where a paper copy of the certificate is requested, please allow up to 14 working days for printing and delivery.

If you do not pass your assessment you will be referred and may need to retake the course. We endeavour to work with individuals to assist them in achieving their goals and aspirations. As part of this, we will try to accommodate learners and support them in attending another course, or obtaining a place on a course better suited to their needs. Attending an additional course will be charged at the usual rate of the course, as advertised at the time of booking.